FAQs

Q: What makes Lake & Lore different from other skincare brands? 

Every product is handmade in small batches using thoughtfully chosen, high-quality ingredients like grass-fed tallow, cold-pressed oils, pure botanicals, and essential oils — with no synthetic fragrances, unnecessary fillers, or shortcuts.

Q: Are your products safe for babies and children?

Many of our formulas (like the Little
Lumen line) are designed specifically for delicate, sensitive skin. Each product page lists full ingredients so you can check before use — as with any new skincare product, we
recommend a small patch test first.

Q: Why do some products contain essential oils if you’re “clean”?

“Clean” for us means
no synthetic fragrance, fillers, or harsh chemicals — not necessarily unscented. Where a
product is scented, it’s with pure essential oils or natural extracts, and we always list them
by name in the ingredients. If you prefer no scent at all, look for our “Unscented” tagged
products.

Q: How should I store my products?

Store in a cool, dry place away from direct sunlight.
Because our products don’t contain synthetic preservatives (aside from our water-based
mist, which requires one for safety), they’re best used within 9–12 months of opening.

Q: Do you ship internationally?

Yes — international orders typically arrive within 1–3
weeks. Orders within Ontario arrive in 2–3 business days, and elsewhere in Canada in 5–7
business days. All orders are processed within 2–4 business days before shipping.

Q: What if I have a reaction to a product?

Discontinue use and check the ingredient list on
the product page for anything you may be sensitive to. If irritation persists, please consult a healthcare provider. We’re happy to help you find a better-suited formula — just email us.

Q: What’s your return policy?

We don’t accept returns on opened skincare items for
hygiene reasons, but if your order arrives damaged or defective, email
lakeandlore@gmail.com and we’ll make it right. Full details on our Shipping & Returns page.